Forex is a 24-hour market; therefore 24-hour support is essential. Can you contact the firm by phone, email, chat, etc? Do the customer support representatives seem to know what their on about? The quality of customer support can vary considerably from broker to broker, so be sure to check it out before opening an account.
One thing you could do is contact a number of forex brokers to get a feel of how quickly they can respond to enquiries. If they don't respond quickly, and with a reasonable answer don't give them your business.
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